Responsible Gambling at Playfina Casino

At Playfina Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Playfina Casino operates under a strict responsible gambling framework. We actively promote safe gaming practices and comply with all applicable regulations governing online gambling in New Zealand as of June 2026. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money or time gambling than you intended?
• Do you gamble to escape stress, anxiety, or depression?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to family or friends about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused financial difficulties or debt?
• Do you neglect work, family, or personal responsibilities because of gambling?

If you answered yes to any of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools at Playfina

We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your session. These pop-up notifications help you stay aware of your activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Playfina Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Account Closure

You may close your account at any time by contacting our customer support team. We will process your request promptly and ensure any remaining balance is returned to you.

Protecting Minors

Playfina Casino strictly prohibits gambling by persons under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites.

Recommended parental control tools include:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support to gamblers and their families.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Citizens Advice Bureau New Zealand

Offers free advice on financial difficulties, debt management, and legal matters related to gambling harm.

• Website: www.cab.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not as a source of income.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Never chase your losses.
• Keep track of the time and money you spend gambling.

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or wish to discuss your gambling behaviour with a member of our team, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our website

Our responsible gambling support team is available around the clock to assist you. All communications are treated with the strictest confidentiality.

This page was last updated in June 2026. Playfina Casino is dedicated to continuously improving our responsible gambling practices to ensure the wellbeing of all our players in New Zealand.